Wireless Internet

Guests at PACHS can access the the PACHS WiFi network.

Visitors and patients can bring their laptops, tables, or phones into our facility and easily access their email, do some work, or even look up medical information about the procedure their love one is having so they are prepared to ask questions.

There is no password required for the guest Wi-Fi network. It is an unsecured network.

The only requirement is that the laptop or phone should be equipped with a Wi-Fi compliant wireless Ethernet card and a standard web browser.

Free wireless internet access is available throughout Palo Alto County Hospital.

How Do I Connect to the Internet?

Steps to Connect

  • Step 1

    Check to make sure your wireless internet/Wi-Fi software and card are correctly installed and powered on.

  • Step 2

    Open your web browser. You should see a welcome page that says "Wireless guest network MercyOne."

  • Step 3

    Review the Terms and Conditions of Use and click on the "continue to the internet" button.


Having difficulty connecting? Here are things to check...

  • There might be a few isolated areas where no wireless is available. If you will move to another area and try again, you should be successful in connecting.
  • Ensure that your SSID is set to “guestnet001.” Refer to your Wi-Fi card manufacturer’s instructions on how to set the SSID. If you’re using Microsoft Windows, the setup process is usually automatic.
  • Ensure that WEP encryption is disabled and authentication is set to “None.”
  • Make sure that the connection is configured for INFRASTRUCTURE mode.
    (Note: Ad-Hoc mode will not work.)
  • If any changes were made above, restart your computer and web browser.

Hardware Requirements

To access the internet you need a laptop, tablet or a phone equipped with a Wi-Fi compliant 802.11b/g wireless Ethernet card and a standard web browser.

If you feel you are an immediate threat to yourself or others (violent, threatening violence, suicidal) - call 911 or 988 to speak with someone.

988 Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals in the United States.